The allegations made in these complaints are unverified, are not necessarily affiliate of all consumers’ experiences with Advantage, and could possibly get consist of dated recommendations (about rates, bonus offers, etc.).
Into the XX/XX/XXXX, We obtained an alert off my personal credit monitoring services one my student loan balance got improved
“You will find an installment package already have an income driven commission which was set up through KHESLC, it withdraw XXXX regarding my bank account 30 days and place it for the account number XXXX and this continues on everything you times features once the XXXX away from XXXX that it page I simply obtained XX/XX/XXXX so i must not be during the default XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Note that a lender having an enormous clientele is probable in order to also have a top number of complaints when compared with less lenders
“I began researching calls away from Kentucky degree after my personal dad died into the XX/XX/XXXX. I prevented the latest calls in the beginning then again decided I desired to cleanse right up my credit thus i responded the device. We presumed on account of my aura once my father passed, it was the mortgage I’d many years back. We even set upwards payment preparations on school therefore i you’ll repay good morning. Really as i try bringing higher to the my credit file trying to to acquire some thing repaired We observed most other fraudulent craft back at my credit report. Particularly which have several most other societal defense numbers regarding my personal membership. Also other profile that were not exploit and then have once the already been eliminated while i see my credit history We noticed the institution that i to start with had the mortgage are on the website as well as the membership closed. Whilst I am thinking about which Kentucky degree they suggests You will find actually made costs that i had not prior. They suggests I experienced the loan for the XXXX and i also performed perhaps not rating that loan of that college or university for the XXXX. I disputed they on my credit report and since I experienced finalized an agreement they asserted that it actually was genuine. In addition attained out over the college assuming they in the end entitled me personally back, I got a lengthy discussion with hi lady from the my membership I asked this lady title loans bad credit Dayton to transmit me the initial documents of one’s loan in which I got initial already been the borrowed funds into company. I continue to have perhaps not gotten one documentation thru email. She and additionally continued as well as on regarding most of the processes I would have to experience, which in turn, I shared with her which had been not my loan. I’m not attending spend that loan that is not exploit Im taking action. We titled and you can talked having a lady towards borrowing bureau which added us to contact you guys. Please assist me using this amount as it is probably end myself from getting my stimulus otherwise other things that will are from the government such as for example my personal taxation come back, ect. I really don’t are obligated to pay so it loan, and that i can mount a duplicate out of dos of my borrowing from the bank account. Then you may observe that I didn’t get this financing and also find all the other fake activity that was to your my account. Thank you for the some time I hope to help you tune in to back over the next few days.”